If you own one of the affected models, here is the sequence to follow.
Step 1: Confirm the model. Check the label on the inside right rail (viewed from the foot of the bed) for the Samson International name and one of the four model numbers listed above.
Step 2: Stop moving the bed immediately. Do not reposition, disassemble, or attempt to repair the frame yourself. The canopy beams are most likely to collapse during movement.
Step 3: Contact Samson International for the free repair kit. The kit includes four metal brackets and mounting hardware designed to reinforce the canopy beam connections. You can reach them by:
- Phone: 1-800-357-0701 (Monday to Friday, 8 a.m. to 5 p.m. ET)
- Email: samson@rsvpcomm.com
- Website: Visit the Samson International website and click "Important Recall Information"
Step 4: Consider your Costco options. Costco Canada's satisfaction guarantee covers general merchandise returns with no strict time limit for most product categories. Beds are not listed among Costco's return exceptions (which include electronics, certain jewellery, and bullion). While the guarantee does not specifically reference recalled products, affected buyers may be able to pursue a return or exchange through Costco's standard process. Contact Costco member services to confirm eligibility for your specific purchase.
Under the Canada Consumer Product Safety Act, recalled products cannot be redistributed, sold, or given away in Canada. If you own an affected bed, do not list it on a resale marketplace, donate it, or pass it to another household. This prohibition applies regardless of whether the repair kit has been installed.