What Owners of Finnleo, Tylo, Radiant Health, Helo and Custom Infrared Rooms Need to Check Today
Credit: Homeowner.ca
On September 17, 2026, Health Canada issued consumer product recall RA-82120 for home saunas and infrared kits made by Sauna360 of Cokato, Minnesota, and sold under the Finnleo, Tylo, Radiant Health, Helo and other brand names. The infrared panels can short circuit and overheat, creating fire and burn hazards. Health Canada says 6,758 units were sold in Canada, and owners are being told to stop using them immediately.
The recall mainly affects people who already own one of these saunas. The sale window covers more than 13 years, so a sauna built into a finished basement in 2014 is just as likely to be affected as one delivered last month. Many of the people who need this notice didn't buy the sauna themselves. They bought a house that came with one.
This article covers three things: how to tell whether your sauna is on the list without taking anything apart, how the free repair works and how to book it, and which records to keep once the booking is made.
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The problem is in the infrared panels, the heating elements mounted in the walls of infrared and hybrid saunas. According to Health Canada's recall notice, those panels "can short circuit, causing them to overheat, posing a fire and burn hazard." As of September 10, 2026, Sauna360 had received five incident reports in Canada and 67 internationally. No injuries have been reported.
The same numbers show how far back the recall reaches. Health Canada counts 6,758 affected units sold in Canada and 41,580 in the United States, sold from January 2013 to August 2026. The recall was issued jointly by Health Canada, the U.S. Consumer Product Safety Commission and Sauna360. The saunas were manufactured in China.
The American notice goes further than the Canadian one in two ways. The U.S. Consumer Product Safety Commission describes the 67 reports as cases of overheating, melting, charring or burning, and its headline warns of a risk of "serious injury or death." Its sale dates (May 2013 through July 2026), retail channels and USD $6,000 to $13,000 price range describe the U.S. market. For Canadian owners, Health Canada's dates are the ones that apply. The Canadian notice doesn't name any retailers or prices.
Homeowner.ca has covered other heating products recalled for overheating, and the pattern here is the same: a component inside the unit fails, and the owner can't see it until it does.
For a recent example, see our coverage of the Vornado SRTH tower heater recall.
The problem is in the infrared panels, the heating elements mounted in the walls of infrared and hybrid saunas. According to Health Canada's recall notice, those panels "can short circuit, causing them to overheat, posing a fire and burn hazard." As of September 10, 2026, Sauna360 had received five incident reports in Canada and 67 internationally. No injuries have been reported.
The same numbers show how far back the recall reaches. Health Canada counts 6,758 affected units sold in Canada and 41,580 in the United States, sold from January 2013 to August 2026. The recall was issued jointly by Health Canada, the U.S. Consumer Product Safety Commission and Sauna360. The saunas were manufactured in China.
The American notice goes further than the Canadian one in two ways. The U.S. Consumer Product Safety Commission describes the 67 reports as cases of overheating, melting, charring or burning, and its headline warns of a risk of "serious injury or death." Its sale dates (May 2013 through July 2026), retail channels and USD $6,000 to $13,000 price range describe the U.S. market. For Canadian owners, Health Canada's dates are the ones that apply. The Canadian notice doesn't name any retailers or prices.
Homeowner.ca has covered other heating products recalled for overheating, and the pattern here is the same: a component inside the unit fails, and the owner can't see it until it does.
For a recent example, see our coverage of the Vornado SRTH tower heater recall.
Identifying the sauna is the step most owners need help with. News reports list brand names, but a sauna that came with a house often has no paperwork and no obvious brand on it. None of the checks below require removing panels, opening the control box or touching any wiring.
If you find one of the four control-panel words, treat the sauna as affected and call Sauna360, even if you can't find a model number. Sauna360's recall page also links a product identification guide for owners who aren't sure.
Health Canada's model table lists more brands than its headline does. Use this table to check the badge or manual against the notice.
Two details in the notice need a closer look. First, the recall title includes the Polar brand, but no Polar models appear in the model table. If your sauna carries a Polar badge, don't assume either way. Call Sauna360 and give them the serial number. Second, the list includes kits as well as finished saunas. Carbonflex, Saunalogic, Infralogic, Aspire and Bliss kits were installed in custom-built rooms, so the room may have no brand name anywhere except on the control panel.
Identifying the sauna is the step most owners need help with. News reports list brand names, but a sauna that came with a house often has no paperwork and no obvious brand on it. None of the checks below require removing panels, opening the control box or touching any wiring.
If you find one of the four control-panel words, treat the sauna as affected and call Sauna360, even if you can't find a model number. Sauna360's recall page also links a product identification guide for owners who aren't sure.
Health Canada's model table lists more brands than its headline does. Use this table to check the badge or manual against the notice.
Two details in the notice need a closer look. First, the recall title includes the Polar brand, but no Polar models appear in the model table. If your sauna carries a Polar badge, don't assume either way. Call Sauna360 and give them the serial number. Second, the list includes kits as well as finished saunas. Carbonflex, Saunalogic, Infralogic, Aspire and Bliss kits were installed in custom-built rooms, so the room may have no brand name anywhere except on the control panel.
Tylö Kiruna Hybrid owners should ask about a second recall when they call. On the same day, Sauna360 expanded a separate bench-collapse recall of Tylö Halmstad and Kiruna Hybrid saunas. Sauna360 says nine of those were sold in Canada and lists a separate phone line for it, 866-780-4427.
That second action is a U.S. recall, published by the Consumer Product Safety Commission, which expands an October 2025 recall after the first bench repair didn't work. No matching Health Canada notice was found at publication. For a Kiruna Hybrid owner, the practical step is to raise both issues in the same call.
Health Canada's direction is short: "immediately stop using the recalled product and contact Sauna360 to schedule a free in-home repair from a professional installer." Taken together, those words set three expectations. The sauna stays out of service until the repair is done. A professional does the work in your home. And you pay nothing.
This recall is not a refund, a return or a do-it-yourself fix. Nobody is asking you to remove the sauna, ship parts back or cut a cord. Some other recent recalls have required owners to disable or destroy a product to get their money back. This one doesn't, which matters for a sauna that's built into a basement wall.
Don't open control boxes, remove infrared panels or try to test the wiring yourself. The defect is an electrical short inside the panels, and the fix is a professional installation. If you're unsure how to keep the sauna from being switched on by someone else in the house, ask Sauna360 when you call.
Sauna360's recall page offers three ways to request the repair: phone at 1-866-936-5962 (8 a.m. to 5 p.m. ET, Monday to Friday), email at recall@sauna360.com, or an online request form linked from the page. If the phone lines are busy, the online form and email give you a written, time-stamped request, which is also useful for your records.
Have these ready before you call or write:
Neither regulator explains what the installer actually does. Radiant Health, one of the brands Sauna360 makes, describes the remedy as "an additional safety device designed to shut off power if a fault condition is detected," installed on site at no cost and typically taking under an hour. That description comes from a safety notice for Radiant Health's Elite and Pause models, which the brand first issued on August 7, six weeks before the formal recall. Other models may need a different procedure, so confirm the details with Sauna360.
No regulator or manufacturer page gives a scheduling timeline, and Homeowner.ca won't guess at one. What is clear is that more than 6,700 Canadian owners are being told to contact the same company at the same time. Booking early is the one part of the timing you control.
This isn't the first Canadian recall this year to offer a repair instead of a refund.
Our report on the Woodure kitchen tower recall shows how repair-only remedies change what owners need to do.
Sauna360's recall page offers three ways to request the repair: phone at 1-866-936-5962 (8 a.m. to 5 p.m. ET, Monday to Friday), email at recall@sauna360.com, or an online request form linked from the page. If the phone lines are busy, the online form and email give you a written, time-stamped request, which is also useful for your records.
Have these ready before you call or write:
Neither regulator explains what the installer actually does. Radiant Health, one of the brands Sauna360 makes, describes the remedy as "an additional safety device designed to shut off power if a fault condition is detected," installed on site at no cost and typically taking under an hour. That description comes from a safety notice for Radiant Health's Elite and Pause models, which the brand first issued on August 7, six weeks before the formal recall. Other models may need a different procedure, so confirm the details with Sauna360.
No regulator or manufacturer page gives a scheduling timeline, and Homeowner.ca won't guess at one. What is clear is that more than 6,700 Canadian owners are being told to contact the same company at the same time. Booking early is the one part of the timing you control.
This isn't the first Canadian recall this year to offer a repair instead of a refund.
Our report on the Woodure kitchen tower recall shows how repair-only remedies change what owners need to do.
A recall notice is a public record, and so is the date it was issued. Once you know your sauna is affected, a simple file protects you:
Homeowner.ca can't tell you how any particular policy treats a recalled appliance. That depends on your insurer and your policy wording. It is reasonable, though, to ask your broker or insurer a few direct questions: whether they want to be told about a recalled heating appliance in the home, whether a repair record is useful to them, and whether using a product after a stop-use notice would affect a claim. Get the answers in writing. The repair confirmation is the document most likely to matter later.
Not every recall comes with a remedy. When a seller won't act, Health Canada's advice to owners changes.
The IQYEF alarm case shows what that advice looks like.
A recall notice is a public record, and so is the date it was issued. Once you know your sauna is affected, a simple file protects you:
Homeowner.ca can't tell you how any particular policy treats a recalled appliance. That depends on your insurer and your policy wording. It is reasonable, though, to ask your broker or insurer a few direct questions: whether they want to be told about a recalled heating appliance in the home, whether a repair record is useful to them, and whether using a product after a stop-use notice would affect a claim. Get the answers in writing. The repair confirmation is the document most likely to matter later.
Not every recall comes with a remedy. When a seller won't act, Health Canada's advice to owners changes.
The IQYEF alarm case shows what that advice looks like.
The owners hardest to reach in this recall are the ones who never registered the product. A sauna bought in 2014 may have been registered by someone who sold the house in 2019. The new owner has no account, no manual and no reason to connect a news headline with the room in their basement. The same goes for other built-in heating equipment such as infrared panels and electric fireplaces, which stay with the house when the owner changes.
Canadian law adds a point for anyone selling or passing along equipment like this. The Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or given away in Canada. If you're selling a home with an affected sauna, get the repair done and keep the paperwork for the buyer. If you're buying one, add the sauna to your list of questions for the seller.
You don't have to rely on a manufacturer's customer list. The Government of Canada offers email subscriptions for recalls and safety alerts, plus category RSS feeds and an online form for reporting a product incident. For owners of built-in heating appliances, this is the one channel that reaches you no matter who bought the equipment.
Smoke and carbon monoxide alarms are another household product where the recall notice often reaches the wrong person.
Read our coverage of the uncertified smoke and CO alarm recall for another example.
The owners hardest to reach in this recall are the ones who never registered the product. A sauna bought in 2014 may have been registered by someone who sold the house in 2019. The new owner has no account, no manual and no reason to connect a news headline with the room in their basement. The same goes for other built-in heating equipment such as infrared panels and electric fireplaces, which stay with the house when the owner changes.
Canadian law adds a point for anyone selling or passing along equipment like this. The Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or given away in Canada. If you're selling a home with an affected sauna, get the repair done and keep the paperwork for the buyer. If you're buying one, add the sauna to your list of questions for the seller.
You don't have to rely on a manufacturer's customer list. The Government of Canada offers email subscriptions for recalls and safety alerts, plus category RSS feeds and an online form for reporting a product incident. For owners of built-in heating appliances, this is the one channel that reaches you no matter who bought the equipment.
Smoke and carbon monoxide alarms are another household product where the recall notice often reaches the wrong person.
Read our coverage of the uncertified smoke and CO alarm recall for another example.
Stay on top of Canadian homeowner news
About the Author
Angela Nightingale is the Senior Editor at Homeowner.ca with two decades of experience in digital publishing and content strategy. She has owned two homes, taken on her share of DIY projects, and learned what most guides fail to mention. She writes from the belief that the best home guidance comes from people who have lived through the decisions — and her goal is always to leave readers feeling confident, not overwhelmed.
